Frequently Asked Questions

The Hotel has been operating since 1939. Since then the motto is "a client is not a statistical number but a Guest"

At what time can we check-in and out?
Check In from 11:00 am, Check Out 11:00 am. Please let us know in advance at what time you intend to check in.
Is the price per room or per person?
The price is per room.
Is breakfast included in the price and what type of breakfast?
Breakfast is included and it is Mediterranean style served in “à demi buffet”
Is heating included in the price?
Yes, heating is included in the price.
Can we settle the bill on arrival?
Yes, you can settle the bill on arrival.
Which languages are spoken at the reception?
Venetian, Italian, English, French, Spanish, Kiswahili, German
How many floors are there in the building and do you have an elevator (lift) in the building?
The hotel is a three floor-building without elevator.
Are there quiet, private, romantic rooms?
Yes, we have quiet, private and romantic rooms too
Are linens and towels provided or do I need to bring my own?
Yes, the linens and towels are provided.
Do the rooms have a terrace?
Yes, some of them have a terrace.
Do the rooms/apartments have a balcony?
No, the rooms do not have a balcony.
Do you have non smoking rooms?
Yes, we do have non smoking rooms
Is there a TV in the rooms? Are there international channels (satellite or cable TV)?
Yes, tv with international channels are available in the rooms en-suite bathroom.
Is there a telephone with direct dialling in the rooms?
Yes, there is direct dialling telephone in the rooms.
Is there air conditioning in the rooms? Is there any extra charge for this? Is it seasonal?
Yes, rooms with en-suite bathrooms are equipped with air conditioning and there is no extra charge.
Is there a dining room where we could sometimes all dine together?
No, we do not have a en-suite restaurant but an affiliated one few meters from the hotel.
Do you have an Internet/E-Mail point in the Property?
No, we have the Wi-fi connection. Internet point are few meters from the hotel
Is there a swimming pool? When is it open?
No, there is no swimming pool.
Is parking or garage available?
There is no parking available inside Venice.
Where can we rent a car?
In Piazzale Roma there is the most important rent car service. On request we can provide this service.
Which is the nearest airport?
Marco polo airport is Venice nearest airport.
Do you have a pickup or shuttle service from and to the airport?
Yes, on request and at extra charge.
Which is the nearest railway station?
Santa Lucia station is Venice Main station.
Which is the nearest / how far away is / how do we arrive from the Gondola Station?
The nearest gondola station is at the railways or at Ponte delle Guglie both far from us 2 minute walking distance.
Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
Railways and Guglie are the nearest Vaporetto stops, both are far 2 minute walking.
Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
Railway water taxi station is the nearest.
Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, but on request and extra charge we can organize a massage service.
Are pets welcome?
Yes pets of small size are welcome we provide pet basket, pet bowls and ,on request bath and shearing service.
Is there a restaurant in the Property?
No, we do not have a en-suite restaurant but an affiliated one few meters from the hotel.
Can I connect my modem so that I can surf the Internet from my room/apartment?
No, not from the rooms but is avalable a WiFi sistem.